IDENTITY OF DATA CONTROLLER
The Data Controller in respect of this Privacy Notice is Trè
Ftiness by Campbell2021 LTD
WHEN DO WE COLLECT INFORMATION?
We collect your personal
information when you:
·
Complete an Online Membership Agreement
·
Register interest for upcoming Trè Fitness
opening locations
·
Book or attend an exercise class or lesson
·
Ask us for more information about a product or service, or
contact us with a question or complaint
·
Take part in a competition, prize draw or survey
·
Visit or browse our website. See our Cookie Policy.
·
Contact our Member Services support team through telephone,
email or face to face in club
·
Send an email to an @trefitness.com email account
·
When you swipe into the facility
·
You have an accident in our gyms or there was an incident where
you were a witness or personally affected
·
When you book classes, courses and inductions
·
CCTV – when you are using our gyms.
·
When you use the Clubright app
·
When our teams take photos of your attendance at the gym, part
of an event or in a class (Your permission will be asked beforehand)
When using our gyms CCTV is
being recorded throughout the day and
actively monitored between opening hours of the club. CCTV is permanently
erased after 31 days.
We may also collect, match or
acquire information about you from other organisations such as Google and
Facebook.
WHAT INFORMATION DO WE COLLECT?
The information we collect is
required for the purpose of creating your Member Account and for you to enrol
in our gyms. Such information allows you to be identified as a member of Trè
Fitness and includes:
·
Name, date of birth, gender, e-mail address, postal address,
telephone number, health declaration and whether you require disabled access
·
Credit or debit card information, information about your bank
account number and sort code or other banking information. Note that we do not
store your bank or credit card details on our web servers
·
Your usage records and duration of visits
·
Your preferences for particular products or services or
interests when you tell us what they are – or when we assume what they are,
depending on how you use our products and services
·
Your contact with us, such as a note or recording of a call you
make to our contact centre, an email or other records of any contact you have
with us
·
Your membership information – such as dates of payment owed and
received, the services you use and any other information related to your
account
HOW DO WE USE THIS INFORMATION?
We
will use your personal information to provide you with the services, products
or information that you have requested, for administration purposes, to improve
your website experience, and marketing. We may need to share your information
with our service providers, associated organisations and agents for these
purposes. We may use
your information to:
·
Process your membership application through Clubright; Gocardless
and stripe, our chosen membership software
·
Bill you for using our services as part of your membership
·
Keep you informed about our services including operational
matters relating to your Membership
·
Provide relevant services to you
·
Confirm your attendance to exercise classes or lessons
·
To allow you to monitor your gym usage in your members area
·
To share gym event photos on our internal social media platform
called workplace (Your permission will be asked first before a picture is
taken)
·
Contact you with offers or promotions based on our analysis of
how you use our services and what we think will be of interest to you (unless
you choose not to receive our marketing messages)
·
Respond to any questions or concerns you might have about our
services
·
Understand how you use our services, to help us develop relevant
and updated services
·
Carry out research and statistical analysis to monitor how
customers use our services
·
Prevent and detect fraud or other crimes
·
Covid-19 Track & Trace - To prevent the spread of infection
around the UK we will support the NHS Track & Trace system. If requested by
the NHS to provide visitor information, due to an outbreak in the vicinity of
one of our gyms, we will supply your name, mobile and time of arrival and
departure for members who had recently visited the specific site. This is
voluntary and you are able to request to have your data excluded. Please email
us at info@trefitness.com with
you name and PIN number and we will not pass your details on.
We’ll store your information
for as long as you are a Member of Trè
Fitness or following cancellation and to meet legal requirements including
financial audit, anti-fraud and money laundering regulations. We will store
your information for no more than 6 years from the last activity on the
account. An ‘activity’ can be classified as access into a gym, a payment made
on the membership account or a comment added to the membership following
contact with Trè Fitness. We may contact you about Trè
Fitness services during this 6 years if you haven’t opted out of receiving
marketing communications from us.
Opt
out
Trè
Fitness will only send you information relating to your membership. We will not
share your data with any 3rd parties
for marketing purposes. If you cancel your membership with us we will only send
you information that we think will be of interest to you. If you want to opt
out of receiving marketing messages from us, please visit your profile section
within the Members Area of the website. You can choose to opt out of all
marketing or select your marketing preferences. Alternatively, if you are no
longer a member, and wish to remove your consent to receive marketing please
contact by email to info@trefitness.com
KEEPING YOUR PERSONAL INFORMATION SECURE
We have a dedicated team
whose function is to secure our clients’ information and also take appropriate
measures to ensure that the information we collect and maintain is kept secure,
accurate and up to date and kept only for so long as is necessary for the
purposes for which it is used.
We ensure the organisations
that provide us with services related to your membership have appropriate
security measures and only process your information in the way we have
authorised them to. These organisations will not be entitled to use your
personal information for their own purposes.
Communications over the
internet (such as emails) aren’t secure unless they’ve been encrypted. Your
communications may go through a number of countries before being delivered – as
this is the nature of the internet. We can’t accept responsibility for any
unauthorised access or loss of personal information that’s beyond our control.
WILL WE DISCLOSE THE INFORMATION WE
COLLECT TO OUTSIDE PARTIES?
We may share information
about you with:
- Service
providers, agents and associated organisations to allow us to service your
membership and communicate with you; for example, financial institutions
to process payments, and freelance personal trainers when you sign up to
classes
- Law
enforcement agencies, regulatory organisations, courts or other public
authorities where we have a legal obligation to do so
- Covid-19 Track & Trace - To
prevent the spread of infection around the UK we will support the NHS
Track & Trace system. If requested by the NHS to provide visitor
information, due to an outbreak in the vicinity of one of our gyms, we
will supply your name, mobile and time of arrival and departure for
members who had recently visited the specific site. This is voluntary and
you are able to request to have your data excluded. Please email us at info@trefitness.com with
you name and membership number.
We’ll release information if
it’s reasonable for the purpose of protecting us against fraud, defending our
rights or property, or to protect the interests of our customers.
If we’re reorganised or sold
to another organisation, we may transfer any personal information we hold about
you to that organisation. We will inform you if we do.